Terms of Service

1. Agreement

By creating a SantaBook account or using app.santabook.app, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

These Terms are between you and SantaBookLLC, Christmas, FL 32820, United States ("SantaBook," "we," "us"). They form a binding contract.

2. The Service

SantaBook is a software-as-a-service business platform built for professional Santa portrayers. It provides booking management, client records, payment processing, contracts, communications, and related tools to help you run your portrayal business.

SantaBook is the tool. You are the business. You own your portrayals, your reputation, and the business decisions you make using SantaBook.

3. Your Account

• You must be at least 18 years old and authorized to enter into a contract.
• One account per person. You are responsible for keeping your password secure.
• Any activity under your account is your responsibility. Notify us immediately at mark@santabook.app if you suspect unauthorized access.
• You are responsible for the accuracy of the information you provide.

4. Subscription, Billing, and Cancellation

• SantaBook is offered on a subscription basis. Plan terms and pricing are listed at signup and in /settings.
• Subscriptions auto-renew at the end of each billing cycle until cancelled.
• You can cancel at any time from /settings. Cancellation takes effect at the end of the current billing cycle — you keep access until then.
• Refunds: we do not offer pro-rated refunds for partial billing cycles. If we materially change pricing or terms, you will receive at least 30 days' notice and may cancel before the change takes effect for a full refund of any prepaid unused period.
• Failed payments: if a renewal payment fails, we will retry over a 14-day window. If the issue is not resolved, your account will be downgraded to read-only and eventually suspended. Your data is retained per the Privacy Policy retention schedule.
• Taxes: stated prices are exclusive of any taxes that may apply in your jurisdiction.

5. Your Data and Content

The records you create or upload in SantaBook — clients, bookings, photos, messages, contracts, files — are your content. You retain all rights to your content.

By uploading content, you grant SantaBook a limited, non-exclusive, worldwide license to host, store, transmit, display, and process that content solely for the purpose of operating the service for you and the recipients you choose. This license ends when you delete the content or close your account, except for backups retained per the Privacy Policy.

You are responsible for having the rights to the content you upload — including any photos of clients, model releases for minors, and consent for SMS/email recipients.

You can export your data at any time from /settings.

6. Acceptable Use

You agree not to:

• Use SantaBook for any unlawful purpose or in violation of applicable law (including consumer protection, anti-spam, telemarketing, and child protection laws).
• Send unsolicited bulk SMS or email through SantaBook. You must obtain valid consent from every recipient and provide working unsubscribe paths.
• Impersonate another person or business, or misrepresent your affiliation with anyone.
• Upload malware, attempt to compromise the platform, scrape, or interfere with other accounts.
• Resell, sublicense, or expose SantaBook's functionality as a service to third parties without our written agreement.
• Use the service to harass, defame, or harm any individual, including minors.
• Process children's information without complying with COPPA and any applicable parental consent requirements (see Privacy Policy section 7).

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

7. Payments You Receive

SantaBook integrates with Stripe to let you collect payments from your clients. Your relationship with Stripe is governed by Stripe's Connected Account Agreement. You are responsible for:

• Compliance with Stripe's terms and applicable card-network rules.
• Providing the goods and services your clients pay for.
• Resolving disputes, refunds, and chargebacks initiated by your clients.
• Tax reporting on income you receive.

SantaBook is not a party to the transaction between you and your clients and is not responsible for refunding payments your clients made to you.

8. Service Availability and Changes

We work hard to keep SantaBook available, especially during the November–December peak season. That said, the service is provided "as is" and "as available". We do not guarantee uninterrupted operation, and we may schedule maintenance, deploy updates, or change features.

For material changes that remove a feature you rely on, we will provide reasonable advance notice via in-app announcement and email.

9. Intellectual Property

The SantaBook platform — including the SantaBook name, logos, design, source code, copy, and documentation — is the property of SantaBookLLC and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-transferable, non-sublicensable, revocable license to use the service while your subscription is active. You may not copy, reverse engineer, or create derivative works without our written permission.

10. Disclaimer of Warranties

SantaBook is provided "as is" and "as available" without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that any data will be preserved without loss.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SantaBookLLC, its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost bookings, lost data, or loss of goodwill — arising from your use of or inability to use the service.

Our total aggregate liability for any claim arising under these Terms will not exceed the greater of (a) the amount you paid SantaBook in the twelve months preceding the event giving rise to the claim, or (b) $100 USD.

12. Indemnification

You agree to defend, indemnify, and hold harmless SantaBookLLC and its affiliates from any claim or demand made by a third party arising from your content, your use of the service, your violation of these Terms, or your violation of any law or third-party right.

13. Termination

You may terminate your account at any time. We may terminate or suspend your account if you materially breach these Terms, if your subscription remains unpaid after the failed-payment grace period, or if continued operation would create legal or security risk.

Sections that by their nature should survive termination — including 5 (your data ownership), 9 (IP), 10 (disclaimer), 11 (liability cap), 12 (indemnity), and 14 (governing law) — survive.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Orange County, Florida, and you consent to the exclusive jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email and an in-app notice at least 30 days before they take effect. Continued use of SantaBook after changes become effective constitutes acceptance.

16. Contact

For questions about these Terms: